How do I take a screenshot?

It is helpful if you can provide a screenshot with your ticket (where possible) to help us better understand the issue you are experiencing. To take a screenshot:

For iOS (Apple) devices:

  1. Press and hold the Sleep/Wake button on the top or side of your device
  2. Immediately press and release the Home button
  3. To find your screenshot, go to the Photos app > Albums and tap Camera Roll

For Android (Google Play)/FireOS (Amazon) devices:

Press and hold the volume down and power buttons at the same time.

If you are unable to attach a screenshot to your ticket using the attachment (paperclip) icon, please send this to and quote your existing ticket number (if applicable)

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